CHE Consulting
  • 11-Oct-2017 to 10-Apr-2018 (CST)
  • Customer Service
  • 63026, MO, USA
  • Full Time

Job summary:

CSR provides the interface for CHE customers to report problems on contracted systems under CHE maintenance purview; this includes logging the problem within the problem, tracking systems and insuring the appropriate service technician is dispatched. 


Follow up on all open problems insuring the service technician has arrived on-site within the Service Level Agreement (SLA)

Responsible for following current escalation procedures

Monitor all parts ordered for the call and interface with Logistics Department to insure parts arrive at customer's location in timely manner

Responsible to insure that all entries within engineering report are correct and each entry has time, date and initials of individual making entry

Monitor customer's equipment performance from CHE's operation center using CHE's remote monitoring tools. When errors or problems are detected, CSR will dispatch assigned service technician to address problem

Prepare weekly and monthly account performance reports for customers and upper management

Assist Test and Repair Department to disassemble and inventory tested machines

Education and Job experience requirements:

Education:  AS degree in electronics or computer science or equivalent military experience preferred or comparable electronic experience

Special skills:   Knowledge of MS Word and MS Excel, strong sense of organizational and follow-through abilities, able to work in a high pressure environment, ability to work shift-work including nights and weekends, excellent verbal skills, good people/phone skills, good keyboard skills, must possess mechanical skills and must have valid driver's license


Disclaimer:  The above job description is only a summary of the typical functions of the job, not a comprehensive list of all possible job responsibilities, tasks and duties.  The responsibilities, tasks and duties of the jobholder might differ from those outlined in the above job description and that other duties, as assigned, might be part of this job. 

CHE Consulting
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